WELCOME TO OOH LA LA ZOUK
100% HAPPY GUARANTEE
We’re so confident you’ll love our products, we will refund or replace if you don’t. We strive to ensure our customers are 100% HAPPY with every product we create.
Made for you with Love 💖 so we are tireless in ensuring every product we create is flawless because it’s what you deserve. If something does go wrong, this is how we will handle it:
If We Make a Mistake
We will replace an item if we make a mistake, at our expense if the product is:
Lost during delivery
Has a print error
If we make a mistake, we will replace the item at our expense.
We provide a size guide on each product page to help you select the correct size before you order. Selecting the correct size is important because we custom make each garment according to the size you order. So we request that you use our size guide on the product page to determine your correct size before placing an order.
Size exchange because the customer ordered a wrong size will require a new order to be placed and paid for by the customer.
If you’d like a different size, send an email to Julie, our friendly Customer Support Manager so we can help you.
If you’re not happy with the size you received, first check that the size stated on the garment matches the size stated on our size chart.
Although rare, it’s possible the garment was mislabelled, so let us know and we’ll get you sorted out.
Change of Mind, Wrong Size
Our products are custom made to order. This means that you choose exactly what you want to purchase and we make it for you.
We Cannot Accept Returns:
That are not defective
Because of change of mind
Because of change of preference
Because of wrong size selection
The customer is responsible for providing correct address information to enable successful delivery. We are not responsible for information incorrectly provided by the customer that results in lost or misdirected shipments.
If you provide an address that is considered insufficient or invalid by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons
Therefore, Ooh La La Zouk reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Returns We Accept
Damaged or defective due to shipping or workmanship
Do not match the design you selected when placing your order
Claims for misprinted, damaged or defective items must be submitted within 14 days after the product has been delivered. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
When we receive a returned shipment, an email notification will be sent to you. Unclaimed Returns will be donated to charity after 28 days.
How to Claim
Damaged or Defective Due to Shipping or Workmanship
We will arrange a replacement if you provide digital photos of the damage or defect along with a clear description of the problem in an email to Julie, our friendly Customer Support Manager within 14 days of delivery. In most cases, we can arrange a replacement of the damaged or defective item as soon as we have this evidence from you. If the damage or defect cannot be verified over the phone or via email, we may need the item returned to us for inspection.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. Unclaimed Returns are donated to charity after 28 days.
Still Have Questions?
We want to make sure that you’re happy with your purchase so, please send an email to Julie, our friendly Customer Support Manager who loves helping our customers!