RETURN POLICY

WELCOME TO OOH LA LA ZOUK

100% HAPPY GUARANTEE

We’re so confident you’ll love our products, we will refund or replace if you don’t. We strive to ensure our customers are 100 % HAPPY with every product we create.

We want to share with you, the same joy and passion that lures us onto the dance floor by creating designs that are a pleasure to wear and connect with feelings of passion deep within your heart. With great pride, we love seeing our customers happy, so we are tireless in ensuring every product we create is flawless because it’s what you deserve. But if something does go wrong, this is how we will handle it:

Returning Damaged/Defective Items

We will replace an item if we make a mistake, at our expense if the product is:

Not delivered or lost during delivery
Delivered damaged or
Has a print error

Damage or Defect Due to Shipping or Workmanship

We will arrange a replacement if you provide a digital photo of the damage or defect along with a clear description of the problem in an email to Julie, our friendly Customer Support Manager within 14 days of delivery. In most cases, we can arrange a replacement of the damaged or defective item as soon as we have this evidence from you. If the damage or defect cannot be verified over the phone or via email, we may need the item returned to us for inspection.

We Accept the Return of Products That:

Are damaged or defective due to shipping or workmanship
Do not match the design you selected when placing your order

Change of Mind or Wrong Size Selection

Our products are custom made to order. This means that you choose exactly what you want to purchase and we make it for you.

We cannot accept the return of a product:

That is not defective

Because of change of mind

Because of wrong size selection

Or any other change in customer preference after making the order

Wrong Address

The customer is responsible for providing correct address information to enable successful delivery. We are not responsible for information incorrectly provided by the customer that results in lost or misdirected shipments.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Size

If we make a mistake, we will replace the item at our expense.

A Size Guide is available on each product page. Please use our size guide to accurately measure your size before placing an order.

Size Exchange

If you’d like a different size, send an email to Julie, our friendly Customer Support Manager so we can help you. Size exchanges because a customer ordered a wrong size will require a new order to be placed for an updated size.

We provide a size guide on each product page to help you select the correct size before you order. Selecting the correct size is important because we custom make each garment according to the size you order. So we request that you use our size guide on the product page to determine your correct size before placing an order.

If you’re not happy with the size you received, first check that the size stated on the garment matches the size stated on our size chart.

Although rare, it’s possible the garment was mislabelled, so let us know and we’ll get you sorted out.

Time to Make a Claim

Claims for misprinted, damaged or defective items must be submitted within 14 days after the product has been delivered. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

When we receive a returned shipment, an email notification will be sent to you. Unclaimed Returns will be donated to charity after 28 days.

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. Unclaimed Returns are donated to charity after 28 days.

Still Have Questions?

We want to make sure that you’re happy with your purchase so, please send an email to Julie, our friendly Customer Support Manager who loves helping our customers!