We will replace an item if we make a mistake.
We will replace the product at our expense if the product is:
• Not delivered or lost during delivery
• Delivered damaged or
• Has a print error
In cases of damage or defect due to shipping or workmanship, we will arrange a replacement if you provide a digital photo of the damage or defect along with a clear description of the problem in an email to our friendly Customer Support Manager within 14 days of delivery. In most cases, we can arrange a replacement of the damaged or defective item as soon as we have this evidence from you. If the damage or defect cannot be verified over the phone or via email, we may need the item returned to us for inspection.
Our products are all custom made to order. This means you choose exactly what you want to purchase and we produce it. We accept returns on orders that are damaged or defective due to shipping or workmanship or if the product does not match the design selected by you the customer. However, we cannot accept the return of non-defective products on the basis of their design, change of mind, wrong selection of size or any other deviation in customer preference since making the order.
Please use our size chart which is available on each product page to check your size before placing an order.
We are not responsible for information incorrectly provided by the customer that results in lost or misdirected shipments.
Claims for misprinted, damaged or defective items must be submitted within 14 days after the product has been delivered. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
When we receive a returned shipment, an email notification will be sent to you. Unclaimed Returns will be donated to charity after 28 days.
If we make a mistake, we will happily replace an item at our expense.
If you’d like a different size, send an email to our friendly Customer Service Manager so we can help you. Size exchanges because a customer orders a wrong size will require a new order to be placed for an updated size.
We provide a size chart on each product page to help you select the correct size before you order. Selecting the correct size is important because we custom make each garment according to the size you order. So we request that you use our size chart on the product page to determine your correct size before placing an order.
If you’re unhappy with the size you received, first check that the size stated on the garment matches the size stated on our size chart.
Although rare, it’s possible the garment was mislabelled so, let us know and we’ll get you sorted out.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. Unclaimed Returns are donated to charity after 28 days.
Please check our Frequently Asked Questions for answers to the most common questions.
We want to make sure you are happy with your purchase so, please send an email to our friendly Customer Support Manager who loves helping our customers!