PRIVACY POLICY

WELCOME TO OOH LA LA ZOUK

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

IF YOU HAVE ANY QUESTIONS

Please contact us by:

using our contact form
email to our friendly Customer Support Manager

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/ which applies applies to a group of websites, including Gravatar.

After approval of your comment, your Gravatar profile picture (if you have one) is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

CONTACT FORMS

If you contact us using our contact form, we keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

COOKIES

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

REGISTERED USERS

If you register as a user, we only collect the data shown on the User Profile screen from registered users.

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you register on our website, we will store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except your username cannot be changed). Website administrators can also see and edit that information.

ANALYTICS

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy and Terms web page.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer and process the data, including Personal Data, to the United States.

The act of submitting your information, including Personal Data, constitutes your acceptance of this Privacy Policy and represents your agreement to that transfer.

Ooh La La Zouk will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

WHAT WE COLLECT AND STORE

While you visit our site, we will track:

  1. Products you’ve viewed: we’ll use this, for example, to show you products you’ve recently viewed
  2. Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  3. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as, to:

  1. Send you information about your account and order
  2. Respond to your requests, including refunds and complaints
  3. Process payments and prevent fraud
  4. Set up your account for our store
  5. Improve our store offerings
  6. Send you marketing messages, if you choose to receive them
  7. Comply with any legal obligations we have, such as calculating taxes

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

WHO ON OUR TEAM HAS ACCESS

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  1. Order information like what was purchased, when it was purchased and where it should be sent
  2. Customer information like your name, email address, and billing and shipping information

Our team members have access to this information to help fulfil orders, process refunds and support you.

PAYMENTS

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

WISHLIST

Our team members have access to this information to offer you better deals for the products you love.

While you visit our site, we’ll track:

  1. Products you add to the wishlist: we’ll use this to show you and other users your favourite products and to create targeted email campaigns.
  2. Wishlists: we’ll keep track of the wishlists you create and make them visible to the store’s staff.
  3. We’ll also use cookies to keep track of wishlist contents while you’re browsing our site.

Our Team Members have access to the information you provide us. For example, Administrators and Shop Managers can access wishlist details such as products, date added, name and privacy settings of your wishlist.

IF YOU HAVE ANY QUESTIONS

Please contact us by:

using our contact form
email to our friendly Customer Support Manager